If something is broken, tell us what phone you use and what you were doing when it happened. That is usually enough to find it.
No. Every skill, guide and feature is available to everyone. A single banner advert covers the server costs, and the Marketplace earns a commission when someone buys through it.
Open the app, go to More, then Account and profile, then Delete account. This removes your profile, dog, training history and photo permanently. If you cannot reach that screen, email us and we will delete it within 30 days.
Streaks use a freeze rather than a reset, so a single missed day does not wipe it. If it reset anyway, email us the date and we will look at your account.
On iPhone, check the silent switch on the side of the phone and the volume. If it still fails, close the app fully and reopen it, then press the button once before starting a session.
Try the email and password option instead, using the same email address. If you see a blank white screen after signing in, close the app fully and reopen it, then email us with the phone model.
Progress is stored on your account, not on the phone. Check you signed in with the same method you used originally. Signing in with Google when you first registered with email creates a second, empty account.
More, then Account and profile. Changes appear on the leaderboard immediately.
Your nickname, country flag, dog's name, dog photo and experience points. Nothing else. Your care calendar and food diary are private.
Not yet. One dog per account today. Tell us if you need it and we will weigh it against the other requests.
Pawty uses positive reinforcement only, with no aversive tools. It is educational content, not veterinary or behavioural advice. Read our approach for the full picture.
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Email us the skill name and what is wrong. We take this seriously, especially on the behaviour guides.
Write to info@pawtyapp.com with your phone model, the app version from the More screen, and what happened.